Know Before You Book
Returns & Refund Policy
We want every shipment to arrive safely. If something goes wrong, here's exactly how our refund and cancellation process works.
Refund Request Window
Refund and cancellation requests must be submitted within 14 days of your shipment date. Requests submitted after this window will be reviewed on a case-by-case basis.
What's Eligible for a Refund
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Damaged on Arrival
Your package arrived visibly damaged and the contents were affected.
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Lost in Transit
Tracking shows no movement for 10+ business days with no delivery confirmation.
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Booked in Error
You'd like to cancel before your shipment has been picked up or dropped off.
What's Not Eligible
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Shipments already delivered and signed for without reported damage
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Delays caused by customs holds or incomplete customer documentation
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Prohibited or restricted items shipped in violation of our shipping guidelines
How the Process Works
Submit Your Request
Sign in to your account, find the order, and click Request Refund/Cancellation.
We Review Your Case
Our team reviews tracking history and any details you provide, usually within 2 business days.
Get a Decision
You'll see the status update directly on your account page, and we'll follow up by email.
Refund Issued
Approved refunds are returned to your original payment method within 5-7 business days.
Ready to Request a Refund or Cancellation?
Head to your account page to submit a request on any eligible order in just a few clicks.
Still Have Questions?
Our team is happy to walk you through your options before you request a refund.
Contact Us